This section explains in plain English exactly how every piece of information you provide on jaya com is collected, stored, and kept secure.
Welcome to jaya com. We believe that safeguarding users' personal data is the most important responsibility of a trusted gaming platform. This Privacy Policy document outlines jaya com's complete policies on data collection, storage, and use.
By creating an account or using jaya com, you confirm that you have read and agreed to this privacy policy. Please take a moment to read through the full document carefully.
This Privacy Policy applies solely to the jaya com platform and its associated services. Any third-party links or services have their own separate privacy policies.
Jaya com collects two types of data — information you provide directly and information collected automatically.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | At Registration |
| Contact Information | Mobile number, email address | During Registration & Verification |
| Financial Information | Mobile wallet number, transaction history | At the Time of Payment |
| Communication History | Support chat, email correspondence | When Contacting Support |
Jaya com collects only the information that is necessary and relevant to a specific purpose. No excessive or unrelated data is ever collected.
Jaya com follows the highest industry standards to keep your data secure. Our servers are hosted in internationally certified, secure data centers.
Jaya com uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent jaya com from functioning properly.
As a jaya com user, you have several rights over your own data. jaya com respects these rights and is here to help you exercise them.
You may request a copy of all information jaya com holds about you. We are obligated to provide it in full within 30 days.
If any of your information is incorrect or incomplete, you can request a correction — either through your profile settings or by contacting support.
After closing your account, you may request deletion of your personal data. Certain information may be retained for a specified period as required by law.
In certain circumstances, you may request that the use of your data be restricted — for example, while a dispute about its accuracy is being resolved.
You may request a copy of your data in a standard format (such as CSV). We will provide it within 30 days.
You can opt out of promotional emails or SMS at any time through your account settings or by contacting support.
Jaya com's services are intended solely for individuals aged 18 and above. We do not collect or store personal information from minors under any circumstances.
Jaya com does not retain data longer than necessary. Once the relevant purpose has been fulfilled, data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years after the last transaction |
| Support Conversations | 3 Years |
| Log & Technical Data | 1 Year |
| Marketing Information | Until consent is withdrawn |
Certain data may need to be retained for an extended period due to legal obligations — users will be notified when this applies.
Jaya com may update this Privacy Policy from time to time. Users will be notified of any significant changes before they take effect.
If you have any questions or concerns about this privacy policy, please get in touch with us. jaya com's Data Protection Team is always ready to help.
Responses typically take 1–2 business days. For urgent matters, please contact us via Live Chat.
At every step, jaya com is committed to protecting your data.
Every transaction and piece of personal information is protected with 256-bit SSL encryption, making it completely unreadable to any third party.
Jaya com never sells your personal information to third parties — that is our core commitment.
You have the full right to view, correct, or delete your data — submit a request at any time.
Jaya com's systems are regularly audited by independent security experts.
Our privacy policy is written in plain, straightforward English — no complicated language, easy for anyone to understand.
Jaya com's support team is available around the clock to help with any questions about data privacy.